Privacy Policy

Last updated: November 2026

Wild & Wiser is founded on trust, care and respect – including how we look after your personal data. This policy explains, in plain English, what data we collect, why we collect it, and how we keep it safe.

We keep this simple. We only collect what we need to run our events and stay in touch with people who want to hear from us, and we never sell your information.

Who we are
Wild & Wiser is run by WILD & WISER LTD, registered in England and Wales (company number 17562450), at 45 ENSBURY AVENUE BOURNEMOUTH DORSET BH10 4HF. We’re responsible for your information. ICO registration number: CSN1009169.

Questions about anything here? Email hello@wildandwiser.co.uk.

What we collect and why

Your name, email and phone number, so we can process your booking, send your tickets and let you know if anything changes.
Payment details, which go straight to Stripe. We never see or store your card details.
Order records, which we keep because tax rules require it.
Access, dietary or wellbeing needs, only if you choose to tell us, so we can make sure you’re safe and comfortable. This is sensitive information, so we only use it for that, share it only with the people who need it on the day (such as the venue), and delete it within three months of the event.
Feedback, to make our events better. We’ll only quote you if you say yes.
Basic website analytics, to see how our site is used. Non-essential cookies are only set if you accept them.

Emails from us
We only send news about future events if you’ve said yes, either when you book or when you join our mailing list. Every email has an unsubscribe link, and saying no never affects your booking.

Photos and video
We take photos and video at our events to share our community’s story on our website and social media. If you’d rather not appear, just tell us or the photographer on the day. If you spot yourself in something we’ve shared and want it taken down, email us and we will.

Speakers, makers, traders and volunteers
If you work with us on an event, we keep the details we need to make it happen and to promote your involvement. We hold them for two years after your last event with us so we can invite you back, unless you ask us to delete them sooner.

Who helps us
We use a few trusted services to run Wild & Wiser: Wix (our website and festival tickets), Ticket Tailor (tickets for smaller events), Stripe (payments), Mailchimp (emails) and Google Workspace (email and planning). Some of them store data outside the UK, mainly in the US, with the safeguards UK law requires. We also share what’s needed with venues and suppliers on the day, and with HMRC if the law requires it.

How long we keep it
Order records for six years, booking details for two years, access and dietary needs for three months after the event, and mailing list details until you unsubscribe. After that, we delete it.

Age
Wild & Wiser events are for adults aged 18 and over, and we don’t knowingly collect information about anyone younger.

Your rights
You can ask us for a copy of your information, ask us to correct or delete it, ask us to limit or stop how we use it, or take back your consent at any time. Just email hello@wildandwiser.co.uk. It’s free, and we’ll reply within a month.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

We hope you’ll come to us first – we’re human, and we care.